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FAQs

Take a look below at some of our Frequently Asked Questions. If you have any further questions we can help you with, please do get in touch.

What is facilities management?

Facilities management (FM) involves the coordination of people, processes, and resources to ensure the efficient, secure, and sustainable operation of buildings, facilities, and assets. It encompasses multiple disciplines to maintain a safe, comfortable, and productive environment for its users.

What are the main responsibilities of a facilities manager?

Facilities management (FM) involves the coordination of people, processes, and resources to ensure the efficient, secure, and sustainable operation of buildings, facilities, and assets. It encompasses multiple disciplines to maintain a safe, comfortable, and productive environment for its users.

What property types does a Facilities Management Company manage?

A facilities company manages a commercial business or property’s facilities and these can include; manufacturing and industrial buildings, office buildings, retail centres and parks, sporting facilities, hospitals, hotels, arenas and many more. All these facilities can either be private or public sector organisations.

How do you ensure quality and consistency in your services?

We maintain high standards through regular staff training, quality assurance checks, and adherence to industry best practices. Our commitment to continuous improvement ensures that our clients receive the best possible service.

What is your experience in the facilities management industry?

Our team has extensive experience in facilities management, with a proven track record of success across various industries. We bring our expertise and knowledge to every project, delivering results that exceed client expectations.

How do you measure and report on your performance?

We utilise key performance indicators (KPIs) to measure our performance against agreed-upon benchmarks. We provide regular reports to our clients, ensuring transparency and fostering collaboration.

What sets your company apart from other facilities management providers?

Our dedication to customer satisfaction, our skilled and knowledgeable team, and our commitment to innovation and sustainability make us stand out in the industry. We strive to build long-term relationships with our clients, based on trust, reliability, and exceptional service.

How do you ensure compliance with health and safety regulations?

We prioritise health and safety in all aspects of our operations, adhering to local regulations and best practices. Our staff receives ongoing training in safety procedures, and we conduct regular risk assessments to identify and mitigate potential hazards.

Can you provide client references or case studies?

Yes, we are happy to provide references from our satisfied clients and share case studies showcasing our successes in facilities management. Please contact us to request this information.

How do you manage communication with clients?

We prioritise open and transparent communication with our clients, assigning a dedicated account manager to serve as a single point of contact. We provide regular updates, respond promptly to client queries, and conduct periodic reviews to ensure our services align with evolving client needs.

What types of facilities do you manage?

We manage a diverse range of facilities, including commercial buildings, residential properties, educational institutions, healthcare facilities, and industrial sites.

How do you handle emergency situations?

We have established protocols and a dedicated response team to handle emergency situations promptly and effectively, minimising disruptions and ensuring the safety of occupants.

Are your staff fully trained and vetted?

Yes, our employees undergo thorough background checks and receive ongoing training to ensure they have the necessary skills and knowledge to perform their duties professionally and safely.

Can you provide proof of insurance and necessary certifications?

Yes, we are fully insured and can provide copies of our insurance certificates and relevant industry certifications upon request.

MMS Facilities Management

MMS Facilities Management is a leading provider of comprehensive facilities management services. We are dedicated to delivering exceptional service and tailored solutions to clients across various industries, including student accommodation, retail, leisure centres, and commercial spaces.

Contact us to arrange your free survey.

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